Teff Hair Design Studio, Inc.                          828-396-9555

Payment Methods                             

We accept Debit, Cash and Personal Checks. Payment is required at time of services rendered.

Service Guarantee

We want you to be 100% satisfied. If your service does not meet your expectations we will perform any service necessary to resolve the problem! We do however, provide a waiver should you decide on a service not recommended by your stylist.

Please visit www.redkencolor.com for advice on consulting with your stylist prior to your appointment.

Product Guarantee

We offer full exchanges on all product purchases. It is important to us that you have the correct haircare products for your use at home. We encourage you to bring in any item that is not meeting your expectations and we will replace it with something that better suits your needs.

This  service IS NOT offered by any other retailer of Redken products!! Only a Redken salon can make this guarantee as it comes directly from Redken.

Returns on hairdryers, flat-irons and curling irons must occur within 14 days of the original purchase date. Returned items must consist of all packaging and be in original condition.  

We cannot offer returns or exchanges on hair accessories such as clips, brushes, combs, etc. Sales of those items are final.

Appointments

We recommend that you make all appointments in advance to ensure stylist availability, as well as to secure the time that works best for your schedule. We ask that you keep us informed of any changes in your contact information.

Please try to arrive 10 minutes before your scheduled appointment time in order to relax and browse style ideas. There is ongoing construction as our area grows, please alot yourself enough time for any delays.

We strive to be on time for all our clients and do our best to avoid any delays, please be courteous to those who are being serviced after you and arrive on time. 

If you are late for your appointment, we may need to reschedule your appointment or modify your service(s).

Cancellation Policy

Please understand, our industry is based on blocks of time. Those blocks translate to dollars, which is our source of income.

Thank you for your cooperation.

Failure to miss an appointment will result in a full service charge. These fees will be expected to be paid prior to future visits.  Two  missed appointments without cancellation, will be required to PREPAY before rebooking future service(s). If you miss a rebooked appointment your prepayment will be forfeited, and you will need to prepay for another booking.

Should you be uncomfortable with prepaying, you will be accepted as a walk-in only.  

Gift Cards

Gift cards are available for your gift giving convenience and are offered in any amount of $25 or more. Gift certificates do not include gratuities and are not redeemable for cash.  They do expire 6 months from date of purchase.They must be present to redeem. 

Disclaimer

All pricing is based on time and product used to perform each service.  Pricing is subject to increase if additional time or product is needed.  If you have any questions on pricing,  we urge you to ask your stylist prior to your service.

Color Formulas

If you should need your customized color formula at anytime we do offer the option of purchasing this information at a cost of $50. Our expertise is used to create our color formulations. This knowledge is derived from years of education and experience. These formulas are the property of

           Teff Hair Design StudioInc.

Cell Phones

We ask that all cell phones be set to vibrate before entering the salon as a courtesy to other clients and our design team. We strive to provide a relaxing atmosphere at all times.